OUR STORE
What are your business/customer service hours?
Our customer service team is available Monday-Friday, 9 AM - 6 PM EST. Live chat support is also available on weekends from 10 AM - 4 PM EST.
How can I contact you?
You can reach us via email at twinklegowns@gmail.com, live chat on our website, or DM us on Instagram @twinklegowns. We typically respond within 24 hours.
Do you have any physical store locations?
We are an online-only boutique, which allows us to offer competitive prices. Virtual styling appointments are available upon request.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Why choose TwinkleGowns?
We offer 48-hour shipping on in-stock items, worldwide delivery, and premium quality gowns at affordable prices. All dresses are carefully inspected before shipping.
DELIVERY
When will my order be shipped?
In-stock orders ship within 48 hours. Pre-order and custom items ship within 2-4 weeks depending on complexity.
What is the estimated time for delivery?
Standard shipping: 7-12 business days. Expedited shipping: 3-5 business days. Delivery times vary by destination.
How can I check the status of my shipment?
Once your order ships, you'll receive an email with a tracking number. You can also track your order in your account dashboard.
What is the shipping cost?
Free shipping on orders over $299. Standard shipping is $9.99 for orders under $299. International shipping rates calculated at checkout.
How do I change my shipping address once my order is placed?
Contact us immediately at twinklegowns@gmail.com or WhatsApp:+86 185 5059 6295. Address changes can only be made before the order ships.
SIZE & PRODUCT
Will my item be exactly the same color as what is shown on your website?
We photograph all products in natural light for accuracy. Slight color variations may occur due to monitor settings. Order free fabric swatches to confirm color matching.
What is the best way to choose my size?
Refer to our detailed Size Guide and measure your bust, waist, and hips. If between sizes, we recommend ordering up and tailoring down.
Can you customize it according to the pictures I sent?
Yes! We offer custom design services. Email your inspiration photos to twinklegowns@gmail.com or WhatsApp: +86 185 5059 6295 for a quote and timeline.
Do you accept style modifications?
Modifications are not available for custom orders.
What fabrics do you use?
We use premium materials including chiffon, satin, tulle, lace, velvet, and sequin. Each product page lists specific fabric details.
ORDER
Can I pay on delivery?
Unfortunately, we do not offer cash on delivery as a payment option. We kindly ask that you complete the payment through our online payment methods for a smooth and secure transaction.
How can I track my order status?
Log into your account and visit "My Orders" for real-time updates. You'll also receive email notifications at each stage.
Why is the processing time so long?
Custom and pre-order items require handcrafting time. In-stock items ship within 48 hours. Processing times are listed on each product page.
Can I change/cancel my order?
Orders can be modified or cancelled within 24 hours of placement. After 24 hours, we may have begun processing. Contact us immediately for assistance.
Is my payment secure on TwinkleGowns website?
Absolutely. We use SSL encryption and PCI-compliant payment processors. We never store your full credit card information.
RETURNS & REFUNDS
What is the return policy?
Standard sizes: 14-day return window. Items must be unworn, unwashed, with tags attached. Custom orders and sale items are final sale.
How do I start a return?
Email twinklegowns@gmail.com with your order number and reason. We'll provide a return authorization and prepaid label (for defective items).
When will I receive my refund?
Refunds are processed within 1-3 business days after we receive your return. Original shipping fees are non-refundable.
What if my dress arrives damaged?
Contact us within 48 hours with photos. We'll replace the item or issue a full refund including return shipping.
CARE & MAINTENANCE
How do I clean my dress?
Most gowns require professional dry cleaning. Check the care label—some fabrics can be hand washed in cold water. Never machine wash.
How should I store my dress?
Store in a breathable garment bag in a cool, dry place. Use acid-free tissue paper for long-term storage. Avoid plastic bags.
Can I iron my dress?
Use a steamer on low heat. If ironing, use lowest setting with a pressing cloth. Never iron directly on embellishments.