Terms of service

Terms of Service

(TwinkleGowns)

Last updated: March 2026

1. Overview

Welcome to TwinkleGowns. The terms “we”, “us”, and “our” refer to TwinkleGowns. TwinkleGowns operates this website and online store, including all related information, content, features, tools, products, and services (collectively referred to as the “Services”).

By accessing our website, browsing our products, or purchasing from us, you agree to be bound by these Terms of Service, as well as our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these Terms, you should not use our website or services.

2. Services and Products

TwinkleGowns provides online retail services offering formal dresses, occasion dresses, and related apparel products.

Our services include:

Online product browsing
Secure online purchasing
International shipping
Customer support

Some items may be ready-made, while others may be made-to-order, meaning production begins only after an order is placed.

Product availability, pricing, and descriptions may change without prior notice.

3. User Accounts and Website Use

You may browse our website without creating an account. However, certain features or purchases may require providing personal information.

By using our website, you agree that:

You are at least 18 years old or the legal age of majority in your jurisdiction.
All information you provide is accurate and complete.
You will not use our website for illegal, fraudulent, or unauthorized purposes.

Users are responsible for maintaining the confidentiality of their account information and for all activities conducted under their account.

4. Prohibited Activities

Users may not use the website or services to:

Conduct fraudulent transactions
Violate any applicable laws or regulations
Infringe intellectual property rights
Distribute malware, spam, or malicious content
Attempt to gain unauthorized access to the website or its systems

We reserve the right to suspend or terminate access if these terms are violated.

5. Pricing and Payments

All prices displayed on our website are listed in USD unless otherwise specified.

Prices may change without notice.

Accepted payment methods may include:

Credit cards
Debit cards
PayPal
Other secure payment providers available at checkout

Taxes, customs duties, shipping fees, or import charges may apply depending on your location and are the responsibility of the customer unless otherwise stated.

Orders are only confirmed once payment has been successfully processed.

6. Shipping and Delivery

TwinkleGowns ships to most countries worldwide.

Orders are shipped from our warehouse or partner facilities in China.

Estimated delivery times depend on:

Processing or production time
Shipping carrier transit time
Customs clearance
Local delivery conditions

Delivery time estimates are provided for reference only and are not guaranteed.

For full details, please refer to our Shipping Policy.

7. Risk of Loss

Once an order has been shipped and transferred to the shipping carrier, ownership and risk of loss transfer to the customer.

TwinkleGowns is not responsible for delays caused by:

Shipping carriers
Customs inspections
Weather conditions
Holidays or external events beyond our control

8. Returns and Refunds

Returns and refunds are governed by our Return, Exchange & Cancellation Policy.

In general:

Return requests must be made within 7 days of delivery
Returns require prior approval
Items must be unused and in original condition
Refunds are processed within 5–10 business days after approval

Shipping costs and return shipping fees may be non-refundable.

Please refer to our Return & Refund Policy for full details.

9. Intellectual Property

All content on this website, including but not limited to:

Text
Product images
Graphics
Logos
Videos
Designs
Website layout

is the property of TwinkleGowns or its licensors and is protected by copyright, trademark, and intellectual property laws.

You may not copy, reproduce, distribute, modify, or use any content from this website without prior written permission.

10. Third-Party Services and Links

Our website may contain links to third-party services or websites, including payment providers, logistics partners, or social media platforms.

TwinkleGowns is not responsible for the content, policies, or practices of these third-party websites.

Your interactions with third-party services are subject to their own terms and policies.

11. Privacy and Data Protection

Your personal information is collected and processed according to our Privacy Policy.

We take reasonable measures to protect customer data and maintain secure transactions.

For details on how your information is collected, used, and protected, please review our Privacy Policy.

12. Disclaimer of Warranties

Our website, services, and products are provided “as is” and “as available.”

We do not guarantee that:

The website will be uninterrupted or error-free
Product images will perfectly match real-life colors due to screen settings
Services will always be available without interruption

To the fullest extent permitted by law, TwinkleGowns disclaims all warranties, express or implied.

13. Limitation of Liability

To the maximum extent permitted by law, TwinkleGowns shall not be liable for:

Indirect damages
Consequential losses
Loss of profits
Loss of data
Delays caused by third parties

Our liability is limited to the amount paid for the product in question.

14. Termination of Services

We reserve the right to suspend or terminate access to our website or services if:

Users violate these Terms
Fraudulent activity is suspected
Security risks are identified

Termination may occur without prior notice.

15. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time.

Updates will be posted on this page with a revised effective date.

Your continued use of the website after updates constitutes acceptance of the revised terms.

16. Governing Law

These Terms and Conditions are governed by the laws of the Hong Kong Special Administrative Region. Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region.